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June 19, 2013, 5:58 am |
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AGM May 29, 2013 Surrey BC
TransLink delivered more and better service more efficiently in 2012
TransLink¹s Board and Executive reflect on 2012 at AGM
TransLink achieved impressive financial and performance results in 2012, even in a year when the Authority was challenged to demonstrate greater efficiency and value to the region. This message was delivered today by Board and executives at TransLink¹s Annual General Meeting.
TransLink is committed to efficiency. That¹s why, several years ago, we turned our focus to reducing costs, increasing revenue and maximizing our resources,² says Cathy McLay, TransLink¹s Chief Financial Officer. ³TransLink¹s 2012 results show the impact of this work to improve efficiency and make our system better and more reliable for the people who depend on our transportation system.²
Highlights from TransLink¹s 2012 results include:
· 239 million transit trips delivered in 2012 six million more than the previous year by better matching service to travel demand.
· Customer satisfaction reached an all-time high of 7.7 out of 10.
· Transit productivity was up, with boardings per service hour reaching their highest level of the last five years.
· Operating costs per revenue passenger were lower in 2012 than five years ago down by nearly 10 cents per customer to $3.76.
· TransLink¹s vehicles travel farther before they need major repairs, with a 128 per cent improvement in rail since 2008 and a 78 per cent improvement in bus operations. This means fewer spare buses are needed and costs are kept down.
· Crimes against people on the transit system were down 8.75 per cent compared with the previous five-year average.
³The value TransLink brings to Metro Vancouver is an efficient, effective and safe transportation system that gives the people who live here options to get around, says TransLink¹s CEO Ian Jarvis. ³We¹re proud to operate a transportation system that underpins the region¹s economic and social vitality by moving both people and goods.²
In 2012, TransLink beat the budget by $45 million by managing through funding uncertainty and financial risks. Full service expansion that had been planned for the year was not put into place, but savings also came from efficiencies due to improvements to bus operations, scheduling and recovery time.
Last year, TransLink was asked to show good stewardship of public dollars, and we met that challenge, says Nancy Olewiler, Chair of the TransLink Board of Directors. Ensuring TransLink is fiscally responsible to the people of this region is paramount to the Board of Directors,
On the flip side the AGM meeting saw a number of Handy Dart bus drivers in attendance to register their disapproval with TRANSLINK'S decision to elminate a number of routes and schedules. The plans are to replace some Handy Dart runs with taxi cabs.
The move means 28 full time Handy Dart bus drivers will lose their jobs.
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